Last updated: July 2026
The Manor Collection ("we", "us", "our") respects your privacy and is committed to protecting your personal information in line with the Protection of Personal Information Act, 2013 (POPIA). This policy explains what we collect, why we collect it, and how we look after it.
Information we collect
When you contact us or make an enquiry through our website, we may collect:
- Your name and surname
- Your email address and phone number
- The property you're interested in, and the details of your enquiry or message
- Technical data such as your browser type and general location, gathered automatically
How we use your information
We use the information you provide to:
- Respond to your enquiries and prepare quotes for your stay or event
- Manage bookings and communicate with you about your reservation
- Improve our website and the service we offer
- Meet our legal and regulatory obligations
We will never sell your personal information, and we only share it where it is necessary to deliver our service to you (see below).
Third-party services
Our website relies on a few trusted third parties:
- Google reCAPTCHA protects our forms from spam and is subject to Google's Privacy Policy and Terms of Service.
- Google Maps is embedded to show our location.
- Our booking partner handles secure reservations and payments when you choose to book directly. Any information you enter there is governed by their own privacy policy.
How we protect your information
We take reasonable technical and organisational measures to keep your information secure and to prevent unauthorised access, loss, or misuse. We retain personal information only for as long as needed to fulfil the purpose it was collected for, or as required by law.
Your rights
Under POPIA, you have the right to:
- Request access to the personal information we hold about you
- Ask us to correct or update inaccurate information
- Ask us to delete your information, where we're not required to keep it
- Object to the processing of your information
To exercise any of these rights, please get in touch using the details below.
Contact us
If you have any questions about this policy or your information, contact us at:
- reservations@themanorcollection.co.za
- +27 74 485 0304
- Muldersdrift, Gauteng, South Africa
This policy may be updated from time to time. Any changes will be posted on this page with a revised date above.
Have a question?
We're happy to help with anything about your stay or your information.